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Update!

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Feb. 2nd, 2011 | 06:40 pm
posted by: rabidglow in shihtzuluv

Penny/horrible groom update: Firstly, thanks so much to everyone for your comments and concern! I think I always try to imagine how hard it'd be to wrangle these little guys and have always felt slightly in awe of groomer's because it really seems to be a job where you'd need mega-patience (which I don't), dogs can't understand "be still" and don't have the best attention spans. In addition to that, I have a hard time being confrontational or overly contrary, but you all helped me to not feel like I was being too picky or "mean" when I was just sort of like D: Nooooooooooooooooooo when I saw their faces up close and then realized Penny's eye was not comfortable. Again, I really appreciate it!

I printed out those pictures and took them into the store and talked to the manager on duty (the store manager was gone for a week), she was incredibly nice. She went and found our invoice to see who did the hair cuts, and she said honestly she'd never seen anything that bad before in general, or from that specific person. I guess the groomer just had a bad day or were trying to cut corners due to time issues, I just really hate that it was the poor baby's first groom. Not the best initiation :( The manager was incredibly apologetic though, she kept saying "I'm so sorry" over and over. She refunded the cost of the grooms, and Penny is welcome to come see their vet for free. I can also take her to my vet and they will reimburse me. When I woke up the next morning, she was holding her eye open normally, with some residual redness that seems to be fading. I'm going to watch her, but I think she doesn't have any serious damage. This was last night:



Overall now that I'm not as concerned she's going to have a serious eye problem, I think she'll look decently cute until the hair grows out because she's so unform in her hair/skin/eye color it makes how closely she was cropped around her eyes hard to distinguish. But that poor little puppy :( Haha, she's so ugly right now... it's awful. I've been joking around telling my mom we need to get her a puppy hoodie or mask or something to be seen in public. Thank God hair grows back. I do think I will have to find a more permanent non-Petsmart groomer. I really have had some great experiences there before, but since I've moved to a different state, and had some extended visitation with family in yet another state, it's been sort of all over the place. Petsmart is always pretty available and I liked that they had a big window where you could see them grooming, so I felt more secure they wouldn't be manhandled or anything but I think that like someone commented, they need to have a relationship with the person who's putting scissors near their eyeballs haha. I'm almost settled in Austin, so then I'll find a good groomer.

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Comments {4}

Bayru

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from: bayru
date: Feb. 3rd, 2011 12:45 am (UTC)
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I'm glad to hear her eye seems to be doing okay :3. I also am very happy for you for how it was handled with the manager. I have to admit I'm also happy to hear you will go to a different groomer. I actually was in a Petsmart one time where, even despite the window, this groomer grabbed this dog forcefully and actually beat him. And when reported the manager didnt think anything had been done wrong. Needless to say I defer everyone from getting grooming at this Petsmart.

But ya, my babies get groomed by a groomer that does a fabulous job and my old girl LOVES her.

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disco supa'fly

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from: rosabel_believe
date: Feb. 3rd, 2011 01:10 am (UTC)
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I am SO GLAD to hear Penny's doing better and that Petsmart responded so well to the situation. It makes me think much better of them.

When our first Tzu was a puppy, we took him to Petsmart for his grooming, and that's how we found our permanent groomer. She left Petsmart a couple of years ago, but the horror stories she tells of the other groomers there make us positive we'll never take another pup to Petsmart for grooming. At least we found a great groomer -- neither of our dogs has ever been groomed by anyone else.

It is good their hair grows back. Our Max had such horrible mats on his ears from being in the snow that he had to get them shaved down to practically nothing. It's super cute -- very puppy-like, but I'll be happy when they grow back and he has ears again. :D

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U R what U eat, drink, breathe, think, say and  DO

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from: kitty_bangbang
date: Feb. 3rd, 2011 02:35 am (UTC)
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I'm super glad that shes doing better! Just remember just because you go somewhere else doesn't mean you won't get as bad of a groom exspirence elsewhere, cos where do you think the groomers go to work once they leave the main chain stores? to the small individual owned ones. You can even ask ppl if they have a portfolio i love taking pictures of groom dogs just for that reason. some people don't always know what they want so than i can show them pictures of other dogs of the same breed to help them get an idea. i hope they keep an eye on that groomer because that was very unacceptable.

And the windows are great, except sometimes you get people and children that like to tap on them and distract the dog and sometimes they'll almost turn that eye right into the scissors! very dangerous. but just think about what they can still do in the back room? where i use to work one of the groomers my friend now who worked w another groomer before i started working with him said she held down a yorki and screamed at it on top of the washing machine. :( petco's i know all the newer ones are putting cameras in the grooming rooms and bath areas i think because of such things.
isn't it scary? i treat my dogs on the tables how i'd treat my own, i'd be so pissed if someone did something to any of my dogs!

glad shes doing better hope you find a good groomer :) if you have any friends in the area yet ask for recommendations :)

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U R what U eat, drink, breathe, think, say and  DO

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from: kitty_bangbang
date: Feb. 3rd, 2011 02:38 am (UTC)
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p.s my son is sitting here laughing he says she looks like prudence's face! he likes yur dog lol thinks penny is cute

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